Job Summary – Administration, Sales, and Dispatch

Job Type: Full-time, Employee

This position is vital for the success of the company. The candidate must have a strong memory, organization, excellent written and verbal communication skills, problem solving abilities, stress management, and able to positively interact with clients constantly. You must send in a cover letter or you will be immediately disqualified as a candidate.

Responsibilities and Duties

• Cultivate strong relationships with clients.
• Answer the phone and respond to client inquiries.
• Dispatch service calls.
• Book service calls and maintain SLA agreements with clients.
• Maintain contact with staff regarding location and changes in appointments.
• Assist Operations with staff resource allocation and project management.
• Accounts receivable tasks such as receiving client payments, maintaining credit card authorizations, invoicing, and collections.
• Assist or consult staff with creating quotes when necessary and prepare estimates for customers.
• Proper documentation and reporting.
• Customer service including signing in devices and finding appropriate product or services.
• Product RMA’s.
• Responsible to clean main level.
• Sales.
• Get client’s feedback.
• Inventory management.

Qualifications and Skills

• Previous customer service experience is required.
• Fluent in French is an asset.
• Must have strong computer and literacy skills.

Benefits

Medical and dental benefits available for qualified employees.

 

For inquiries please email [email protected].