Job Summary – Administration, Sales, and Dispatch

Job Type: Full-time, Employee

This position is vital for the success of the company. The candidate must have a strong memory, organization, excellent written and verbal communication skills, problem solving abilities, stress management, and able to positively interact with clients constantly. You must send in a cover letter or you will be immediately disqualified as a candidate.

Responsibilities and Duties

• Cultivate strong relationships with clients;
• Answer the phone and respond to client inquiries;
• Dispatch service calls;
• Book service calls and maintain SLA agreements with clients;
• Maintain contact with staff regarding location and changes in appointments;
• Assist Operations with staff resource allocation;
• Accounts receivable tasks such as receiving client payments, maintaining credit card authorizations, invoicing, and collections;
• Assist or consult staff with creating quotes when necessary and prepare estimates for customers;
• Proper documentation and reporting;
• Customer service including signing in devices and finding appropriate product or services; 
• Product RMA’s; and,
• Keeping the shop clean.
• Sales
• Get clients feedback

Qualifications and Skills

• Previous customer service experience is required;
• Fluent in French is an asset; and,
• Must have strong computer and literacy skills.

Benefits

Medical and dental benefits available for qualified employees.