In-store Return and Standard Warranty Policy
North Bay Computer Services Standard Warranty offers protection against defects in our product, or errors in services rendered. Warranty excludes physical damage to hardware or devices, end-user changes to hardware or software, end-user omission, or work performed by any other technician or individual. The warranty period is outlined in the table below.
- New computers, computer hardware, phones: 1 year warranty.
- New phone hardware: 90 day warranty.
- Used computer hardware: 90 day warranty.
- Used phone hardware: 60 day warranty.
North Bay Computer Services will gladly exchange or issue a refund for items within 14 days of purchase. Items must be in salable condition, unused, and with original packaging. Items that are damaged cannot be exchanged or refunded. There are no refunds on diagnostic fees. No returns on software, open toner or drums, batteries, or special orders. Earbuds and headphones are not eligible for returns or exchanges for hygienic reasons.
A 25% restocking fee will be charged for items that are used, without packaging, or are not in original salable condition.
The receipt and invoice are not necessary if the client has provided their first and last name, address, and telephone number to verify account information, and the item was not purchased via credit card. The original receipt and invoice will be required if the client cannot provide this information, and store credit may be issued. If applicable, the serial number on the item being returned will be verified with our records.
Refunds can only be issued to the original credit card that the item was purchased with, and the receipt is required for credit card refunds to verify last four digits of card. We reserve the right to request valid photo identification to protect against fraudulent activity.
North Bay Computer Services does not offer refunds for service or labour, except when covered by warranty.
North Bay Computer Services 911 Disclaimer
Please carefully review the following information regarding your VoIP telephone system.
Your location (street number, address, town, and country) is registered through your telephone services, and this information is forwarded to emergency dispatch when you call 911. This indicates where emergency services should be dispatched to in the event that the caller is unable to vocalize their location. Because of this it is vital to notify NBCS of any change of a phones physical address. If you move a telephone from one building to another you must let North Bay Computer Services know so that we may update your address record. This process is vital if you need emergency services and are unable to vocalize your distress.
North Bay Computer Services will not be held accountable for clients who fail to update their address records in writing. To make an account change please see our contact information below.
Your physical location will be shared if you call 911, but will not be shared with any other phone call that you make. For this reason other emergency numbers will not work with this function.
If an account is in arrears for over 90 days your phone services will be discontinued. The only number you will be able to connect to is 911 if needed.
For comments or concerns regarding your VoIP system contact:
North Bay Computer Services Incorporated
299 Main Street West
North Bay, Ontario P1B 2T8