Job Summary – Office Administrator

Job Type: Full-time, Employee

North Bay Computer Services is looking for a bubbly, enthusiastic individual with a strong customer service background to be the newest member of our team.

NBCS is a North Bay-based, award-winning, technology company that makes its living in the pulse and beat of everyday life. In 1997 NBCS started out as a company that fixed computers. Many years later we fix computers, network infrastructure, and other devices. We provide many feature-rich services to meet every client’s needs.

Salary: $20.00 per hour

Responsibilities and Duties

• Cultivate strong relationships with clients.
• Answer the phone and respond to client inquiries.
• Customer service including signing in devices and finding appropriate products or services.
• Dispatch service calls.
• Book service calls and maintain SLA agreements with clients.
• Maintain contact with technicians regarding location and changes in appointments.
• Accounts receivable tasks such as receiving client payments, maintaining credit card authorizations, invoicing, and collections.
• Assist or consult staff with creating quotes when necessary and prepare estimates for customers.
• Proper documentation and reporting.
• Responsible to clean main level.
• Sales, such as selling monthly maintenance packages during the check-in / check-out process.
• Getting client feedback.
• Complete product RMAs as needed.

Qualifications and Skills

• Previous customer service experience is required.
• Must have strong computer and literacy skills.

Supplemental pay types:

• Bonus for selling monthly packages.

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Schedule:

• 8:00 AM – 5:00 PM | 1-hour lunch
• Monday to Friday

Experience:

• Customer Service: 1-year (preferred)