Return and Standard Warranty Policy
North Bay Computer Services Standard Warranty offers protection against defects in our product, or errors in services rendered. Warranty excludes physical damage to hardware or devices, end-user changes to hardware or software, end-user omission, or work performed by any other technician or individual. The warranty period is outlined in the table below.
- New computers, computer hardware, phones: 1 year warranty.
- New phone hardware: 90 day warranty.
- Used computer hardware: 90 day warranty.
- Used phone hardware: 60 day warranty.
North Bay Computer Services will gladly exchange or issue a refund for items within 14 days of purchase. Items must be in salable condition, unused, and with original packaging. Items that are damaged cannot be exchanged or refunded. There are no refunds on diagnostic fees. No returns on software, open toner or drums, batteries, or special orders. Earbuds and headphones are not eligible for returns or exchanges for hygienic reasons.
A 25% restocking fee will be charged for items that are used, without packaging, or are not in original salable condition.
The receipt and invoice are not necessary if the client has provided their first and last name, address, and telephone number to verify account information, and the item was not purchased via credit card. The original receipt and invoice will be required if the client cannot provide this information, and store credit may be issued. If applicable, the serial number on the item being returned will be verified with our records.
Refunds can only be issued to the original credit card that the item was purchased with, and the receipt is required for credit card refunds to verify last four digits of card. We reserve the right to request valid photo identification to protect against fraudulent activity.
North Bay Computer Services does not offer refunds for service or labour, except when covered by warranty.