Job Summary – Office Administrator

Job Type: Full-time, Employee

North Bay Computer Services is looking for a bubbly, enthusiastic individual with a strong customer service background to be the newest member of our team.

NBCS is a North Bay-based, award-winning, technology company that makes its living in the pulse and beat of everyday life. In 1997 NBCS started out as a company that fixed computers. Many years later we fix computers, network infrastructure, and other devices. We provide many feature-rich services to meet every client’s needs.

Salary: $20.00 per hour

Responsibilities and Duties

  • Cultivate strong relationships with clients.
  • Answer the phone and respond to client inquiries.
  • Customer service including signing in devices and finding appropriate products or services.
  • Dispatch service calls.
  • Book service calls and maintain SLA agreements with clients.
  • Maintain contact with technicians regarding location and changes in appointments.
  • Accounts receivable tasks such as receiving client payments, maintaining credit card authorizations, invoicing, and collections.
  • Assist or consult staff with creating quotes when necessary and prepare estimates for customers.
  • Proper documentation and reporting.
  • Responsible to clean main level.
  • Sales, such as selling monthly maintenance packages during the check-in / check-out process.
  • Getting client feedback.
  • Complete product RMAs as needed.

Qualifications and Skills

  • Previous customer service experience is required.
  • Must have strong computer and literacy skills.

Supplemental pay types:

  • Bonus for selling monthly packages.


  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Store discount
  • Vision care


  • 8:00 AM – 5:00 PM | 1-hour lunch
  • Monday to Friday


  • Customer Service: 1-year (preferred)