Return and Standard Warranty Policy

North Bay Computer Services will gladly exchange or issue a refund for items within 14 days of purchase. Items must be in salable condition, unused, and with original packaging. Items that are damaged cannot be exchanged or refunded. There are no refunds on diagnostic fees. There are no returns on software, open toner or drums, batteries, or special orders. Earbuds and headphones are not eligible for returns or exchanges for hygienic reasons.

The invoice and receipt are required to complete the return. If the client has an account with North Bay Computer Services then the receipt and invoice are not necessary if the client has provided their first and last name, address, and telephone number to verify account information, and the item was not purchased via credit card. The original receipt and invoice will be required if the client cannot provide this information, and store credit may be issued. If applicable, the serial number on the item being returned will be verified with our records. Refunds can only be issued to the original credit card that the item was purchased with, and the receipt is required for credit card refunds to verify last four digits of card.  We reserve the right to request valid photo identification to protect against fraudulent activity regarding credit card purchases.

Refunds will be issued in the same form the payment was made, or by cash or cheque.

Any products that are sold at a discounted rate due to defects or “as-is” condition are final sale.

A 25% restocking fee will be charged for items that are used, without packaging, or are not in original salable condition.

North Bay Computer Services does not offer refunds for service or labour, except when covered by warranty.

North Bay Computer Services Standard Warranty offers protection against defects in our product, or errors in services rendered. Warranty excludes physical damage to hardware or devices, client installation errors, end-user omission, or work performed by any other technician or individual. Any repairs that are not authorized by North Bay Computer Services shall not be eligible for reimbursement.

Warranty will be sent through the manufacturer when eligible, and the product shall be repaired or replaced at manufacturer’s discretion: Otherwise, the product shall be repaired or replaced by North Bay Computer Services. Refurbished parts may be used to complete the replacement.

Warranty will begin on the date device is picked up, or the date that the invoice is created if no pickup date is written by client upon pickup.

The warranty period is outlined in the table below.