We are deploying a new PSA (Professional services automation) tool. As a customer, you get faster service but we would like to explain to you the steps to getting service faster.

First, if you need support and are a maintenance customer you can do the following.
On the bottom right of your taskbar click the ^ arrow. 

Right-click on the NBCS Logo and Choose Support

Fill out a quick note about your PC and in the second box fill in out detail.